What our Customers say...
Everyone was great! It was a big process since mold remediation was involved, but Oscar was very nice and responsive throughout.
I have sent my clients to SERVPRO Downtown Long Beach. Great customer service and they get the job done. They know their business.
I've had a great experience with this SERVPRO office. They are very timely with their responses, have detailed estimates, and are very thorough with their follow-up during the project. The many times I've used them I've been impressed with their quality of work and the support that Wendy provides. Wendy does an amazing job making sure that projects are going well and that SERVPRO customers are heard and satisfied. I recommend this company if you're dealing with water damage or mold. Keep up the great work, SERVPRO!
Looks like new! Thank you!
Everything went well. My home is even better now than it was originally. Oscar was thorough, patient, and worked around my schedule.
SERVPRO has serviced many of our properties we manage in the Long Beach area. They are very quick to response even during the weekends; they understand the needs of our clients in an emergency event and they have excellent customer service. They are our preferred vendor for restoration jobs. Thank you Wendy, Ryan, Darrin and the rest of your team for an outstanding service.
Carlos was very professional and attentive. Always on time. I notice that he was very careful on readings to insure top performance. He has patience and addresses the customers needs. Send him to your high end customers.
I had a great experience. The communication was great and you guys arrived on time. Estaban was great throughout the whole process.
Esteban is a good communicator. He did a good job. I like working with him.
Everything went according to plan and I would use you in the future.
Great company.. from the first call I made and spoke with Jose to the excellent service provided by Oscar !! They are knowledgeable and professional. Had a major bathroom toilet leak under my house and they put my mind at ease when they told me they would take care of everything!
Thank you SERVPRO Downtown Long Beach!!
Ryan and Carlos were amazing...very helpful!
SERVPRO is great! They do a tremendous job cleaning up my properties. I highly recommend them.
Our client had a fire in their home and you guys really came through for them. We'll definitely recommend you again. Great job!
Another year working with the great team at SERVPRO Downtown Long Beach. We're so pleased with your service and professionalism. If we're unlucky enough to have a disaster at least we know we can count on you to fix everything! Happy Holidays.
Wendy is awesome. They are prompt at answering and helping their customers. Wonderful service.
Due to a Water leak inside my home wall I reached out to SERVPRO of Downtown Long beach for assistance.. From the get go the experience was professional and service based. the team communicated well, was respectful, friendly and prompt. Carlos managed the project from A to z and the job was completed successfully and on time. I recommend SERVPRO Of downtown Long Beach for anyone in the area that runs into similar incidents
The SERVPRO team came when they promised and packed up our belongings, cleaned our home and did an amazing job in getting rid of the smoke smell. We're very thankful.
You are all such a pleasure to work with and although we don’t like to have water problems, when we do, we know it will be taken care of in the best way with your team
Very prompt and professional staff. Very happy with the finished product. Will call you again when needed.
Our tenant had a severe mold problem in their bathroom. Your team did a great job in putting up barriers around the area and taking care of the issue. Her home is now mold free and she is very pleased. Thank you for always taking care of our properties.
Our agent recommended SERVPRO and we're glad he did. We had a fire in our kitchen and didn't know who to call. The crew did a great job cleaning up, getting the smoke smell out and fixing up the damaged areas and paint job.
Thank you so much. A roof leak from the rains left our kitchen flooded. You helped get us back to normal. You guys are great.
We had a lot of problems because of the recent rains. SERVPRO came to our rescue, drying everything out and repairing the damage. We were very pleased with their prompt service and excellent work
Posted on YELP:
"Oscar from SERVPRO In Downtown Long Beach CA showed up right after our home was flooded by a plumbing leak. We lost everything and yet Oscar made the process of recovery bearable surrounded by the disaster. I would recommend them to everyone. What a great group of people when disaster hit. Mike Bostic in Lakewood CA".
My home is now dry and mold free. I'm so happy! We had the right guys for the job when we chose SERVPRO.
We ended up selecting SERVPRO to take care of our cleanup necessity.
I spoke to: Ryan, Ernesto and Oscar. My dad was at the house during the actual service.
My family checked with two other companies but chose SERVPRO for the value and professionalism. Furnishing us with a detailed estimate helped us make the choice.
Our experience with all of the SERVPRO contacts were excellent!! We would definitely suggest SERVPRO to anyone needing these services for the total professionalism.
You guys are awesome!
SERVPRO did an awesome job... They were here within 45 min. of me making the call.... the crew was professional and thorough throughout the process. A bit on the higher end, of the price... but worth it. When you consider the headache of dealing with flooding.... overall our company is very happy and satisfied...
The staff seemed to care about my situation and were careful in treating my home and possessions. They paid attention to detail, did not disturb anything that didn’t need to be disturbed, and they were pleasant and prompt. Thank you.
The crew did an excellent job and the pricing was very reasonable, less than what we expected to pay.
Amazing work, all the workers where extremely nice. They were all very helpful any questions I had they were able to answer. They also communicated with me with everything they were doing in my home. Customer service was great, I recommend this company to anyone. Thanks guy you are all awesome.
I want to thank the guys that came and packed out my room, I was amazed at how efficiently and professionally they performed the work.
SERVPRO completed the mold abatement a little over a month ago and we got the all clear. The appreciation we feel for them is limitless. The level of dedication to their work is amazing. They pack up your things before they even start the work that puts them in harms way. 90 degree of hotter rooms with black mold or using solvents to remove flooring in the laundry room poorly lit and with almost no ventilation. As I said above, The level of dedication to their work is amazing.They did their work and never complained. Joel and Miguel did the majority of the work in our home. We are eternally grateful to them and to everybody at SERVPRO for making our lives easier at a most horrible time. I would have written this additional compliment sooner but I just was not able to put it in to words until now. SERVPRO is a great company with great people.
"I am very impressed by the level of professionalism of this company. It is clear that they not only care about their customers and doing a good job for them, but they go above and beyond by being involved in the community".
SERVPRO Long beach has been a great partner to help my customers deal with unfortunate circumstances. Whenever I have needed an urgent response, they have always delivered. Their professionalism and communication is flawless and they haven’t disappointed yet.
They helped my most important customer with smoke damage restoration from the 91 freeway fire last October and went out to his house within the hour. They also remedied the situation and put my customer/myself at ease.
Posted on YELP:
"Jose Lopez called us as soon as they were notified and gave us excellent advice on how to get work started on restoration work on our water damaged and mold infested high-rise condo due to an upper floor leak. Carlos Alvarez was dispatched early the next morning to get things rolling and he was great with us. He explains things as he goes along and tells you what will be happening the next day. Carlos is a nice man and we think you are lucky to have him working for SERVPRO."
Posted on YELP:
"We had a water leak from an office sitting above some very expensive equipment. SERVPRO responded quickly and was able to get the water cleaned up and dried before any damage to the equipment occurred.
They arrived on-site approximately 2 hours after our initial phone call and they were ready to work. Got the job done, tested for moisture, and removed their equipment within 3 days.
The price was very reasonable!! Especially for emergency response on a Friday!!
Thank you SERVPRO!!!"
I'm ecstatic about the work that you performed. I was able to sleep last night more than what I've been able to for the past few days. Please tell the guys great job on the cleaning.
I so totally appreciate you and your team to continue providing the best efficient, prompt services.
Your team did a great job. They were very accommodating to our crazy schedule. I like working with people that I can walk away and they operate independently. Marco did a great job running his team.
We’re so glad we found SERVPRO of Downtown Long Beach. This is the 2nd time we’ve had water damage in our kitchen. Our 1st experience was with another restoration company and it was miserable. SERVPRO took care of everything and we were still able to host Easter brunch. Thank you!
It is our joy to recommend competent vendors that we enjoy working with
Thank you to Ryan and his technicians for doing a great job!
Our experience with SERVPRO exceeded expectations. They kept all of their commitments, were neat and professional and did a great job. We hope we won’t need them again but, if we do, we’ll know who to call.
so pleased with all the work and help from every person. Always on time, always professional. Really appreciated Oscar keeping me informed. Ryan always pleasant and helpful when I had a question. I learned a lot about water damage and treatment!. Thank you so much.
Thank you for sending out the crew, they were efficient, effective and totally professional.
Gavin and the SERVPRO team from Long Beach were EXCELLENT!
The smoke and ash from the Thomas fire covered Santa Barbara, including my home, which is near Montecito. Enan, the Owner, came to the house and did a Detailed analysis and proposal for my homeowners insurance, when all the local teams were too busy. He worked many hours to get the proposal accepted.
The SERVPRO team hand cleaned every item in the house, after all the HEPA vacuuming, air treatment, etc..
Gavin arranged for ALL of our bedding, clothing,shoes and patio cushions to be professionally cleaned.
He arranged for the House- roof, gutters, exterior walls, multiple outside furniture sets, patios and deck to be power washed.
I highly recommend this group.
I am so glad that I was able to contact SERVPRO for our recent loss. They have been fantastic and I am so appreciative of their knowledge and professionalism.
One of the best experiences we have had with extracting services. Jose was phenomenal!
I want to thank you and your company for the fast response that we had when we called you and inquired about your services... When you guys opened the walls, it was done professionally, clean and free of debris and dust. That's what I called service.
I want to thank Vanessa, Oscar and all personnel that helps you. They are professionally trained, and that's something that falls in to your shoulders as a manager and as a leader...
You will be recommended and be the first to be called when another restoration occurs. Thank you again and keep the good work
Dear Mr. Enan Arellanes,
I am writing this letter to inform of service that was done at my home.
Oscar Ocampo arrived at my home after I experienced water damage. When he arrived he was professional, courteous and ready to work. He recognized that I was extremely NERVOUS and devastated so he first explained my situation in detail. Not only did he do this the first day but everyday until I understood fully. His demeanor was “calming” and reassuring to me. For approximately seven days of service I can tell you that I was extremely happy with the service. I would definitely recommend SERVPRO services.
I want to personally thank SERVPRO for sending Oscar to me at my time of need. I can’t say enough about his professionalism. We need more employees like Oscar!
Working with SERVPRO under the ownership of Enan Arellanes for the past 15+ years has been one of the saving graces in my office as a property manager.
Enan’s team of emergency dispatchers, loss remediation technicians, and restoration and repair crews has proven to be honest and diligent in its performance with each referred property loss my office sent.
As a condominium property manager of over 50 associations in the beach city area, I need a vendor who is my partner and who will engage with my clients in a professional and ethical manner; Enan’s SERVPRO does exactly that.
I thank you, Mr. Arellanes, and your team, for always being there when my clients and I need you, and for making my clients feel “Like it never even happened.”
Yours very truly,
Riviera Property Management
From customer service to environmental work, it’s hard to recommend anything but SERVPRO of Downtown Long Beach. The best part is that I can completely trust their team to represent our company professionally with our clients.
I am an Operations Manager/Project Manager for CW Services on the Toyota Motor Sales account in Torrance, CA. I’ve worked with Enan Arellanes/SERVPRO on both large and small projects here at the Toyota campus for probably close to the last five years or so. We contract with a myriad of large and small companies for planned and unplanned work and I can’t convey enough how extremely responsive and accommodating SERVPRO has been for our unplanned emergencies. Additionally recently I contracted with SERVPRO for the build-back of a non-Toyota suite in one of our multi-tenant buildings after they helped me with the emergency clean-up of that suite and I was more than pleasantly surprised how professional, and again, extremely responsive and accommodating their construction/build-back department is. Without a doubt SERVPRO, in my opinion, is absolutely one of the better contractors I have worked with over the years.
I cannot say enough about SERVPRO. I have used them for small and large jobs over the past 12 years, and their staff of professionals have always kept myself in the loop of the progress. Having a catastrophe happen is devastating, but having a great vendor like SERVPRO, makes things manageable! In fact, they take over with all the back and forth with the Insurance Company, which relieves a lot from our plate. Enan and his Staff are the Best in town!” Sandra Feliciano, Broker On Time Management